Refund & Cancellation Policy
Effective Date: 14-08-2026
Last Updated: 14-08-2026
Welcome to FluxMartIndia.shop, operated by White Matrix.
This Refund & Cancellation Policy explains the rules applicable to cancellations, returns, refunds, replacements, and exchanges for products purchased through our Website.
Because FluxMartIndia.shop sells both physical products and digital products, different conditions may apply depending on the type of product purchased.
Nothing in this Policy is intended to limit or exclude any consumer right or remedy that cannot legally be limited or excluded under applicable Indian law.
1. Business Details
Business/Legal Name: White Matrix
Website: FluxMartIndia.shop
Email: whitematrixdigital@gmail.com
Phone: +91 7728833104
Business Address:
808-B, F-79-80, 8th Floor,
DLF Prime Tower, Okhla Phase 1,
Industrial Area, New Delhi, Delhi - 110020, India
2. Order Cancellation
You may request cancellation of an order by contacting us as soon as possible at:
Email: whitematrixdigital@gmail.com
Phone: +91 7728833104
Cancellation requests should include your:
- Full name
- Order number
- Email address used for the order
- Reason for cancellation, where applicable
Cancellation before dispatch
For physical products, if your cancellation request is received before the order has been dispatched, we will make reasonable efforts to cancel the order.
If payment has already been received, the applicable refund will be processed after cancellation is confirmed.
Cancellation after dispatch
Once a physical product has been dispatched, cancellation may no longer be possible.
In such cases, you may need to follow the applicable return/refund process after delivery, subject to the product's eligibility and applicable law.
Cancellation of digital products
Because digital products may be delivered or made accessible electronically shortly after purchase, cancellation may be restricted once the digital product has been delivered, accessed, downloaded, or otherwise supplied, subject to applicable law.
If you purchased a digital product by mistake or are unable to access it, please contact us as soon as possible.
3. Returns for Physical Products
Physical products may be eligible for return, replacement, or refund depending on the reason for the return and the product purchased.
Eligible reasons may include:
- Product received damaged
- Incorrect product received
- Product missing from the order
- Product materially different from the product ordered
- Manufacturing defect
- Other qualifying issues covered by applicable law or the relevant product policy
Certain products may have specific return conditions displayed on their product page.
Products should generally be returned in the condition required by the applicable return instructions, including original packaging, accessories, manuals, tags, or other included items where applicable.
4. Damaged Products
If your package or product arrives damaged, please contact us as soon as reasonably possible.
We may ask you to provide:
- Order number
- Photographs of the package
- Photographs or video of the damaged product
- Description of the damage
- Photographs of shipping labels
- Other information reasonably required to investigate the issue
Please retain the original packaging until your complaint has been reviewed.
After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, repair, refund, or another remedy available under applicable law.
5. Wrong Product Received
If you receive a product different from the product you ordered, please contact us promptly.
We may request photographs or other information to verify the issue.
If the error is confirmed, we may arrange an appropriate remedy, which may include:
- Replacement with the correct product
- Return of the incorrect product
- Refund of the applicable amount
- Another appropriate remedy under applicable law
6. Defective Products
If a physical product is defective or does not function as reasonably expected, please contact us with your order details and a description of the problem.
For electronic products such as RC cars and electronic toys, we may request a short video demonstrating the issue so that we can troubleshoot and determine the appropriate resolution.
Where a manufacturer warranty applies, the warranty terms may also apply.
Damage caused by misuse, accidents, unauthorized modification, improper charging, water exposure, failure to follow instructions, or normal wear and tear may not qualify for a refund or replacement, subject to applicable law.
7. Change of Mind / Unwanted Products
Returns due solely to a change of mind, incorrect selection, or no longer wanting the product are subject to the applicable return conditions displayed for the product.
Some products may not be eligible for return due to their nature, hygiene considerations, customization, use, or other legitimate restrictions.
Where a return is permitted, the product may need to be unused, undamaged, and returned with applicable original packaging and accessories.
8. Digital Products
Digital products are different from physical products because they may be delivered immediately or made available for download or access after payment.
Refunds for digital products may be considered in circumstances such as:
- The purchased digital product cannot be accessed due to a technical problem attributable to us
- The delivered digital product is materially different from the product description
- A duplicate payment or duplicate purchase occurred due to a technical error
- The digital file is corrupted and cannot reasonably be replaced
- Another circumstance where a refund is required under applicable law
Where possible, we may first attempt to resolve a technical problem by providing a replacement file, new download link, or access to the purchased product.
Once a digital product has been successfully delivered, downloaded, or accessed, a refund may not be available merely because the customer has changed their mind, subject to applicable law.
9. Digital Product Unauthorized Sharing
Refunds will generally not be provided where a digital product has been successfully delivered but has subsequently been shared, redistributed, copied, resold, or otherwise misused by the purchaser.
We reserve the right to suspend or restrict access to digital products where there is reasonable evidence of unauthorized distribution, piracy, fraud, or other misuse.
This does not affect any mandatory consumer rights available under applicable law.
10. Products Not Eligible for Return
Depending on the product and applicable law, certain products may not be eligible for return or exchange.
Examples may include:
- Digital products after successful delivery/access, where legally permitted
- Products that have been used or damaged by the customer
- Products missing essential components or accessories due to customer handling
- Products altered or modified by the customer
- Personalized or customized products, where applicable
- Products specifically identified as non-returnable on the product page
- Products where return restrictions are required by law, hygiene, safety, or the nature of the product
Any product-specific return conditions displayed at the time of purchase will also apply, subject to applicable law.
11. Refund Process
Once a return, cancellation, or refund request has been approved, we will initiate the applicable refund.
Refunds may be processed through the original payment method or another appropriate method where permitted and reasonably necessary.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
We are not responsible for delays caused solely by third-party financial institutions after we have initiated the refund.
12. Refund Amount
Depending on the circumstances, an approved refund may include the amount paid for the eligible product.
Shipping charges, return shipping charges, convenience fees, payment processing fees, or other charges may be treated according to the circumstances of the transaction, our applicable policies, and applicable law.
Where the issue is caused by an error on our part, such as sending an incorrect product or a qualifying defective product, we will take appropriate steps to provide the remedy required under applicable law.
13. Return Shipping
Where a return is approved, we will provide instructions regarding the return process.
Depending on the reason for the return:
- We may arrange or provide instructions for return shipping.
- The customer may be responsible for return shipping in circumstances such as an eligible change-of-mind return, where permitted.
- We may provide a replacement instead of requiring a return where appropriate.
Return shipping arrangements may vary by product and location.
Do not send a product back to us without first contacting our support team and receiving return instructions.
14. Exchange or Replacement
Where appropriate, we may offer a replacement or exchange instead of a refund.
Replacement availability depends on stock and product availability.
If the same product is unavailable, we may offer an alternative remedy, including a refund where applicable.
15. Refund for Cancelled Orders
If an order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated after the cancellation is confirmed.
If an order is cancelled by us because the product is unavailable, we will provide the applicable refund for the amount paid for the cancelled product, subject to applicable law.
16. Failed or Undelivered Orders
If a physical order cannot be delivered because of an incorrect address, incomplete address, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, the courier may return the package to us.
Please contact us if your order is returned to us.
Any refund or re-shipment will be handled according to the circumstances, applicable shipping charges, our policies, and applicable law.
17. Promotional Products and Discounts
Products purchased using discount codes, coupons, promotional offers, or other discounts may be subject to additional terms.
Where a refund is approved, the refund amount may take into account the actual amount paid after discounts and applicable promotional terms.
18. How to Request a Refund or Cancellation
To request a cancellation, return, replacement, or refund, contact us at:
Email: whitematrixdigital@gmail.com
Phone: +91 7728833104
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the request
- Photographs/videos where relevant
- Any other information reasonably necessary to process the request
We may request additional information to verify the transaction and investigate the issue.
19. Fraudulent or Abusive Refund Requests
We reserve the right to investigate suspicious, fraudulent, or abusive refund and return requests.
Examples may include:
- False claims of non-delivery
- Repeated fraudulent damage claims
- Returning a different product
- Deliberately damaging a product
- Payment fraud
- Unauthorized use of another person's payment method
- Abuse of promotional or refund programs
Where permitted by law, we may refuse or restrict requests associated with fraudulent or abusive activity.
This does not affect legitimate consumer rights or remedies available under applicable law.
20. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to limit, waive, or exclude any mandatory consumer rights, guarantees, warranties, remedies, or protections available under applicable Indian law.
Where applicable law provides a consumer with rights that are more favorable than this Policy, those legal rights will apply.
21. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our business, products, services, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage customers to review this Policy before making a purchase.
22. Contact Us
For questions regarding cancellations, returns, replacements, or refunds, please contact:
White Matrix
FluxMartIndia.shop
Email: whitematrixdigital@gmail.com
Phone: +91 7728833104
Business Address:
808-B, F-79-80, 8th Floor,
DLF Prime Tower, Okhla Phase 1,
Industrial Area, New Delhi, Delhi - 110020, India
We will review your request and provide an appropriate response in accordance with this Policy and applicable law.
By placing an order through FluxMartIndia.shop, you acknowledge that you have read and understood this Refund & Cancellation Policy, subject to your rights under applicable law.